Across the healthcare sector, growing documentation pressures are affecting both the patient experience and clinicians’ wellbeing. Aava, a respected family-owned healthcare provider in Finland with over 1000 physicians and other healthcare professionals, is no exception. The organization wanted a way to lighten the load on clinicians while maintaining the high standard of care its patients expect.
In March 2025, Aava introduced Gosta Labs’ AI assistant for clinical documentation. The solution is designed to support more efficient and structured documentation and to streamline everyday work for clinicians.
From the very beginning, Aava’s clinics had access to Gosta’s ready-built general medicine model. At the same time, close co-development began to create models for specific specialties. This work resulted in models for occupational health, psychiatry, and gynecology.
Working side by side with care teams
The path to making clinicians' lives easier was not created overnight. Progress has been driven by close collaboration and, above all, by feedback from real patients' work.
In the early phase, both usage volumes and perceived documentation quality were still at a modest level. However, during the spring and early summer, ratings began to improve gradually. This development was supported by iterative improvements to Gosta’s models as well as updates to the voice-to-text engine, which improved the reliability of notes in everyday clinical practice.
A significant turning point came in early October, when an updated occupational health model was released. Following this release, quality ratings began to rise more clearly, and the number of active users nearly doubled. At the moment, the occupational health model’s quality rating is close to 4 out of 5. In practice, this means clinicians more often receive a directly usable first draft that is faster to review, edit, and finalize.
The journey toward success has been built through persistent collaboration between Aava and Gosta. Clinicians have used the assistant during appointments and shared feedback from everyday use, including what works, what needs adjustment, and where the assistant can better support their workflow. Gosta has translated these insights into continuous model updates and iterations, keeping development grounded in clinical reality and focused on improvements that directly enhance the efficiency, structure, and clarity of documentation.
Eira Roos, Specialist in Occupational Healthcare at Aava, comments:
“The AI-assisted documentation developed in collaboration with Gosta Labs has introduced new, practical ways to support clinical work. As documentation becomes quicker, it is possible to focus on what is most important during consultations: interaction with the patient. The solution is now being rolled out across Aava’s occupational health services, and we look forward to its further development together with Gosta.”
